Call Us Now: 01344 988636

Frequently Asked Questions:

Do I need to provide you with anything?

When we come to your home we will have everything needed to get the job done. Small things like this distinguish us from part time “amateur” window cleaners. We are professionals and as such have all the tools for the job.

Do you collect money in person?

You can pay in cash on the day of your clean, immediately after your windows have been done. Please note however that we NEVER collect money in the evenings or on weekends. Con artists have been known to try and collect window cleaning money in this way. Please be careful and aware of this potential scam.

Do you give an exact day and time that you will come to clean my windows?

Due to having a large number of customers this is not possible. We will guarantee to clean your windows on the week they are due. This means that if your windows are due on a Tuesday for example we will clean them one day that week, though it won’t necessarily be the exact day since the last visit i.e. Tuesday in our example.

Do you provide interior window cleaning?

While the majority of our work is external window cleaning we do provide internal window cleaning on request. The cost of internal window cleaning is greater than external window cleaning due to the length of time required to complete the job.

It is not unusual for internal window cleaning to take double the time of external window cleaning. This is directly linked to the fact we need to take great care inside your home to avoid accidents (e.g. water spillage, ornaments need to be moved etc) and the fact that we are perfectionists – we will not rush the job.

Do you work in the rain?

Due to the highly unpredictable UK weather and the fact that we have a full schedule of customers we do clean windows in the rain. Working in this way ensures that you get your windows cleaned regularly. Contrary to popular opinion windows are not made dirty by rain water. It is only if the windows are already dirty that rain may highlight this dirt.

We have found that the quality of our work is not compromised by rain.

How can I pay?

There are 3 easy ways to pay for your window cleaning. Please see our Payment page for more details.

How does Pure Water Window Cleaning work?

When tap water is applied to a glass surface and allowed to dry, the minerals in the water that are left behind cause spotting and watermarks. These minerals are too heavy to be evaporated. If these minerals are removed via filtration then the result is pure water which is pH 0.

Highline Cleaning use this pure water, applied using a soft brush, to your windows. The pure water absorbs the dirt and dust contaminates found on the window. The window is then rinsed using pure water and allowed to dry naturally, to a spot free finish. The pure water will evaporate completely leaving no spotting and no water marks.

How often do you clean windows?

We offer a 4 or 8 weekly service on residential window cleaning.

I have a question that isn't in this FAQ, what should I do?

Please do not hesitate to contact us and we will do our best to answer your question(s).

What are the Benfits of Pure Water Window Cleaning?

• All window frames and sills are included in every clean, at no extra cost

• Telescopic poles are used instead of ladders so you have more privacy

• Environmentally Friendly. No chemicals are used, so the system is kinder to your windows and seals as well as the planet!

• Reduces the risk of damage to property. I no longer have to walk on roof tiles or rest ladders on your gutters or fascia boards

• The cleaning results are second to none and are consistent

• Cleans previously inaccessible windows, for example those above conservatories

• Reduces liability. There is less chance of homeowners or myself sustaining injury

• The system complies with health and safety legislation

• Assurance that you have a professional window cleaner willing to invest in new technology

What happens if I am not in when you come round?

We do not actually require that you to be home when we clean your windows. In fact the vast majority of our customers are out when we come around. If you are not home we will leave a clear receipt of the date and time that you’re clean was carried out along with payment information. If we need access we will text or call prior to the day we are cleaning

What if I am unhappy with something?

If you are unhappy with any aspect of our service please get in touch in one of the below ways. We want to exceed your expectations. If something is niggling you we’ll be happy to help as best we can.

When is payment due?

We appreciate that your life is busy and hectic. We therefore give you 3 days in which to pay us after completion of the job. You can use any of the 3 methods of payment on our Payment page. While we understand that sometimes you may be late in paying due to unforeseen circumstances we cannot except continued late payment or the racking up of large bills. Doing so may result in us having to withdraw you from our round. If you have any queries on this please feel free to ask.

Why Choose Us?

With so much choice out there, you need to be sure you are making the right decision. Here are a few reasons why choosing Highline Cleaning makes sense:
• Local (based in Ascot)
• Regular & Reliable (4 or 8 weekly service)
• Fully Insured
• All Work Guaranteed
• 100’s of Satisfied Customers
• Uniformed staff
• Professional and well mannered staff (People that can actually hold a conversation with you and answer your questions!)

Please feel free to contact us for more information or a no obligation quote!


If you can’t find the information you need above, call us on 01344 988636 or E-mail Us from our contact page with your query and our friendly team will look after you.